Tshidi Ntsima

Tshidi Ntsima

Wilderness Botswana Training Manager

With 22 years of tourism and hospitality experience gained in Botswana, Zimbabwe and South Africa, Tshidi joined the Wilderness family in 2019. Currently she is responsible for identifying, developing and implementing the company’s training requirements, and assisting employees to perform and grow within their roles.

A quick learner and motivated by a challenge, Tshidi has embraced all of the opportunities presented throughout her career.

Tshidi grew up and completed her schooling in Gaborone, Botswana. She went on to qualify as a secondary school teacher at the Tonota College of Education, close to Francistown in northern Botswana.

Before joining Wilderness Safaris, Tshidi worked as a hospitality consultant for hotels in Botswana and South Africa. Here she trained waiters, bartenders, reception staff, housekeepers and chefs in standard business operational procedures.

Her Wilderness journey began as a trainer in Botswana, guiding junior staff on the minimum standards and service excellence levels required in camp. Tshidi progressed to the Wilderness Botswana Compliance Department in October 2021, before being promoted to her current role in 2022.

She is looking forward to her new challenge. Tshidi’s goals include developing and growing all operations and support staff to reach their full potential, so they are able to deliver the ultimate guest experience in line with the company’s strategies. She is proud to influence staff development in her managerial role, and therefore able to make decisions that are mutually beneficial to the team and the business.

Tshidi had this to say about her time at Wilderness so far: “I get to be part of a forward-thinking company that is fully invested in making a positive difference to the environments it operates in; not only protecting the flora, fauna and wildlife but also uplifting local communities. I get to proudly say I am part of a company that is truly about changing the lives of the people we connect with, every day through our diverse operations”.